Returns & Exchanges

Free returns on orders over $150 excluding oversized items.

Returns made easy. Concerned about sizing? Apparel including clothing, helmets, and shoes come shipped with a return label

Request Return

Under orders in your account, select "Request Return" for the order with the item you would like to return. Select the item, the reason for return, and click request return.

Wait for Return Label

Once we approve your request, you will receive an email stating it's approved, and you will also receive a return label in a separate email.

Package your items

Pack up your items appropriately to ensure no damage happens during the shipping process. DO NOT ship items in display packaging. Place them in an appropriately sized package.

Receive your refund

After the product has been received and inspected at The Bike Shop, payment will be refunded back to the original method of payment or a replacement product will be shipped.

Standard Return Policy

100% satisfaction guaranteed. We stand behind everything that we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll exchange it or refund your purchase.

Items must be returned within 30 days from the time of delivery
Items must be in its original packaging
Items must be in new condition, undamaged, without altering
Items must be packaged appropriately for shipment in a manor representative of how it was originally delivered to you

Restocking & Processing Fee

20% restocking fees may be applied on any order at the discretion of The Bike Shop if the conditions in the above policy are not met. Restocking fees may be applied to an in-store credit, gift card or deducted from the funds returned to your original payment method.

The Bike Shop does not charge restocking fees for items ordered direct from our suppliers that are returned/exchanged or for products purchased from our stores with the exception of the following:

Items shipped back in inappropriate packaging
Special ordered bikes
Items that re returned that do not adhere to our return policy

Online orders that are cancelled are subject to a 3% processing fee at the discretion of The Bike Shop. Bike cancellations are subject to up to a 5%. If you have any questions about our processing fees please reach out to our staff.

Return Labels

Orders over $150 and apparel including clothing, shoes, and helmets come to you with a return label. You have 30 days from the day you receive your item to use the return label.

Bicycles are not included in free returns. To return a bicycle please reach out to weborders@thebikeshop.com
Customers who ship items after 30 days using the provided return label will be charged and responsible for the shipping and handling fees on the return.
Orders under $150 that do not qualify for free returns will be charged $10 for a return label at your request.
Orders from the USA are excluded from free returns.

Can I return my product?

Any products not used, damaged or altered in any form within 30 days of delivery and in its original packaging is eligible for a return. Bike parts and accessories that have been mounted to a bicycle can not be returned/exchanged. Returned merchandise must include all hang tags, original packaging, paperwork, and must be packaged properly to avoid shipping damages and restocking fees. Do not ship items in display packaging (re-use the box the item was shipped to you in at all times). Any restocking fees may be applied to an in-store credit, gift card or deducted from funds returned to your original payment method.

What items are not eligible for returns?

For hygienic reasons the following items are final sale and not eligible for returns:

Swimwear
Undergarments
Wetsuits

If you are in doubt of sizing contact us prior to placing your order at weborders@thebikeshop.com and we will do our best to help you select the correct size.

We've helped thousands of customers over the years and have guided customers of all types and sizes into the right gear. With an intimate knowledge of each brand's unique differences in fit and/or sizing we can help guide you too.

Will I be charge any fees?

No, you will not be charged any fees to send a product back provided it falls under our return policy.

We request that you package the item securely and in the smallest, most appropriately sized package possible. Do not ship items in display packaging (re-use the box the item was shipped to you in at all times).

20% restocking fees may be applied on any order at the discretion of The Bike Shop if the conditions in the return policy are not met. Restocking fees may be applied to an in-store credit, gift card or deducted from the funds returned to your original payment method. A restocking fee may apply for the following:

Items shipped back in inappropriate packaging
Special order bikes
Items that are returned that do not adhere to our return policy

When do I get my money back?

After we receive and complete an inspection of the products, The Bike Shop will complete the refund transaction within 1-2 business days and you will receive a confirmation email showing the refund amount. Please note it may take up to 10 business days for the refund to appear on your statement depending on the financial institution.

Pedal Ready Delivery

Financing Available

Pedal Ready Delivery

Financing Available