At The Bike Shop, we stand behind the products we sell and the services we provide. This policy outlines warranty coverage for products and repairs. Please note that all warranty claims are subject to manufacturer approval where applicable.

All bicycles, hardgoods, components, accessories, and other products sold by our shop are covered by the manufacturer's warranty against defects in materials and workmanship.

Manufacturer warranties generally do not cover:

• Normal wear and tear
• Improper use or abuse
• Crash damage or impact damage
• Neglect, improper maintenance, or unauthorized modifications
• Cosmetic damage that does not affect the product performance

Warranty coverage, terms, and claim approval are determined solely by the manufacturer. Products purchased from The Bike Shop will be processed for manufacturer warranty considerations at no charge.

Labour Warranty

For warranty claims approved by the manufacturer, labour associated with the repair or replacement of a defective product will be covered by The Bike Shop for the duration of the manufacturer's warranty period, up to a maximum of three years from the original date of purchase.

Examples:

• Replacing a defective component covered under manufacturer warranty
• Installing a warranty replacement part supplied by the manufacturer
• Adjustments directly related to a confirmed manufacturing defect

Exclusions

• Normal wear and tear
• Routine maintenance and tune-ups
• Damage caused by accidents, crashes, abuse, or misuse
• Damage resulting from improper assembly, installation, or modifications performed by others
• Issues unrelated to the original manufacturer defect
• Incidental supplies or components reguired to complete the work, such as cables, brake fluid, brake fitting, and sealant.

We are happy to assist customers with warranty claims for brands that The Bike Shop stocks but were not purchased at The Bike Shop.

Warranty Processing Fees

A $25 warranty processing fee will be charged for each warranty claim submitted on products purchased elsewhere. This fee covers:

• Claim documentation
• Communication with manufacturers
• Shipping and receiving coordination where applicable
• Administrative processing

The $25 fee is waived for products originally purchased from The Bike Shop

Labour Charges
Labour required to diagnose, inspect, remove, install, adjust, or otherwise service products purchased elsewhere will be billed at our current shop labour rates unless the manufacturer specifically reimburses The Bike Shop for those labour costs.

Submitting a warranty claim does not guarantee approval. All warranty decisions remain at the discretion of the manufacturer.

Exclusions: Products exhibiting the following conditions are generally not eligible for warranty coverage:

• Normal wear and tear
• Crash or impact damage
• Abuse or misuse
• Improper installation or maintenance
• Modifications

General Warranty Terms

• Proof of purchase is required for all warranty claims
• Warranty claims are subject to manufacturer review and approval
• Turnaround times vary depending on manufacturer response times and product availability
• Replacement products or parts may differ from the original in colour, finish, or specification due to product updates
• The manufacturer's website is the best source of information regarding the current terms and conditions of the warranty
• Manufacturers require store to return or destroy the defective item, please consider sentimental value before submitting the product, you will not get it back unless your warranty claim is denied
• This policy is subject to change without notice

To begin a warranty claim, you can email us at weborders@thebikeshop.com to start a warranty claim with our customer service experts.