Unconditional Bontrager Guarantee
If for any reason you're not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride!
This guarantee includes Bontrager aftermarket components, clothing, and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.
Crash Replacement Guarantee
Bontrager's Crash Replacement Guarantee will provide you with a free replacement helmet if it is involved in a crash within the first year or ownership.
Simply contact us with the crashed helmet, original sales receipt, details of the incident and a return address for your replacement.
30-Day Unconditional Guarantee
If for any reason you're not satisfied with a Bontrager or Trek aftermarket purchase, return the item along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund.
This guarantee excludes Bontrager original equipment sold as part of a bicycle. Used items must be cleaned.
Carbon Care Wheel Loyalty Program
If you structurally damage a Bontrager carbon wheel while riding within the first two years or ownership, Trek will replace or repair the wheels for you. This coverage applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases.
Bontrager Guarantee FAQs
This guarantee includes Bontrager and Trek aftermarket components, apparel, and accessories.
Bontrager OE (original equipment) componetry sold as part of a bicycle is excluded from the Bontrager Unconditional Guarantee.
Contact the original retailer the item was purchased from with your original sales receipt within 30days. If you're sending back used merchandise, it must be cleaned or laundered. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.
Yes! Items must be cleaned or laundered and returned within 30 days of purchase.
You have 30 days from the date of purchase. If you don't love it within 30 days, contact us to start the return or exchange.