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Frequently asked questions

Check out our FAQ for answers on popular questions that we get. If any of your questions are still left unanswered, reach out to us via chat and we are happy to assist you!

 

For more resources, visit our Shopping Help page 

Choose a topic

Orders & Account

Shipping

Returns

Warranty

Financing

Ordering FAQs

If your discount code is not working, it's likely one of the following reasons:

  • The item is already on sale and our discount codes do not stack.
  • The code may be expired.
  • Select discount codes do not include bikes or select brands that are price protected.

You can check on your order status in your account under "orders", you will also receive emails as your order status updates.

To order an item that is not in stock on our website, reach out to us through phone, email, or chat. We have staff dedicated to finding the products you need.

Shipping FAQs

Shipping Policies

Orders take one to two business days to process.

Tracking information will be emailed to you when your order ships.

Sometimes couriers miss scanning the package. If your order is taking longer than the anticipated shipping time, reach out to us and we will investigate your shipment.

Returns FAQs

Returns Policy
  1. Login to your account
  2. Select "Return Items" under the order you would like to return
  3. Select the quantity of the item you would like to return
  4. Select the reason for the return
  5. Select return action: Repair, replacement, return, or store credit
  6. Write any comments you would like to share with us
  7. Select "Submit Returns Request"

Our team will review your request as quickly as we can. Once approved, you will receive an RA with shipping details and instructions on how to return the item.

After the product has been received and inspected at The Bike Shop, payment will be refunded back to the original method of payment or a replacement product will be shipped.

100% satisfaction guaranteed. We stand behind everything that we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll exchange it or refund your purchase.

  • Items must be returned within 30 days from the time of delivery
  • Items must be in its original packaging
  • Items must be in new condition, undamaged, without altering
  • Items must be packaged appropriately for shipment in a manor representative of how it was originally delivered to you

If you picked your order up in store and prefer to return it in store please do! In store returns and/or exchanges can take place on the spot and all the same guidelines apply to both in store and online returns/exchanges.

No, you will not be charged any fees to send a product back provided it falls under our return policy.

We request that you package the item securely and in the smallest, most appropriately sized package possible. DO NOT SHIP ITEMS IN DISPLAY PACKAGING (re-use the box the item was shipped to you in at all times).

20% restocking fees may be applied on any order at the discretion of The Bike Shop if the conditions in the return policy are not met. Restocking fees may be applied to an in-store credit, gift card or deducted from the funds returned to your original payment method. A restocking fee may apply for the following:

  • Items shipped back in inappropriate packaging
  • Special ordered bikes
  • Items that are returned that do not adhere to our return policy

After we receive and complete an inspection of the returned product/s, The Bike Shop will complete the refund transaction within 1-2 business days and you will receive a confirmation email showing the refund amount. Please note, it may take up to 10 business days for the refund to appear on your statement depending on the financial institution

Warranty FAQs

Warranty Policy

Bike frames have warranty that can vary between company and the style of the bike. Any warranty issues or questions can be facilitated by The Bike Shop as you will not be able to deal with the company directly.

Any component part typically has a one year warranty if that component proves to be defective, but the final decision is at the discretion of the manufacturer.

To begin a warranty claim, you can email us at support@thebikeshop.com to start a warranty claim with our customer service experts.

Warranty claims and decisions are at the final discretion of the manufacturer.

Warranty refers to the manufacturers coverage of that particular product and is normally dealt with directly through the store which it was purchased. Warranty claims and decisions are at the final discretion of the manufacturer. These include products that fail because the component was built and deemed to be faulty or defective under normal use.

Financing FAQs

Financing Options

The Bike Shop has partnered with multiple financing options to give you choice and flexibility. Our partners include:

  • Klarna - Pay in four
  • Sezzle - Pay in four
  • Neo Financial
  • Flexiti

There are no fees when you use: Sezzle, The Klarna app, Pay in 4, and Pay now.

There is no annual fee for for using Pay in 4, However, some services and payment options can incur additional costs.

Pay in 4 is an alternative to traditional credit but without any interest, that allows you to split purchases into 4 payments. These payments will be automatically withdrawn from the debit/credit card you have on file with your financing choice every 2 weeks until the full order amount has been paid.

There is no fee to use Pay in 4!

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