The Bike Shop Guarantee
Don't love it? Return it!
Returning an item made simple and easy
Need to send it back? No problem!
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll refund your purchase or find something else that will work for you.
What's eligible for returns?
Unused gear can be returned within 30 days for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of a store credit.
Things to keep in mind:
Unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
Please take time to carefully package your returns. It's your responsibility to pay costs related to the repair of returned items damaged during shipping due to improper packaging.
It takes 5-10 business days to process a return after it arrives to our E-commerce centre. You will receive an email confirmation when your return is received.
If you think your gear may be eligible for a warranty from the manufacturer due to defects in its materials or workmanship, contact our Warranty Department.
Manufacturer Guarantees
Some of the brands that we carry have a product guarantee and will take back your product if you are not satisfied, even if the item is used! These brands include:
Trek Apparel & Accessories - 30 Day Guarantee
Giro - 60 Day Guarantee
If you would like to return a product that might fall into one of these guarantees, contact us through our chat or email us at support@thebikeshop.com and we can let you know if your item qualifies!