Shipping Policies
Standard ground shipping within Canada is free on orders over $40
Exclusions include oversized & overweight items
100% Satisfaction Guaranteed
We stand behind everything we sell and want you to be 100% satisfied with your purchase. We work closely with our suppliers to offer confidence inspiring shopping through some amazing programs! Check out our Trek Unconditional Satisfaction and Giro 60 Day Comfort Guarantees!
Made your purchase and not quite stoked? If for any reason you are not satisfied with your purchase, set up a return and we'll work with you to get exactly what you want and need or refund your purchase.
Free in-store pick up
It's always free! All of the items in our online catalogue are available for free in-store pick up.
We will email you when your order is ready for pick up
• Please allow 24-72 hours for order processing
• Head to our Sales Counter or speak with any of our staff to help you pick up your order
• Please come prepared with your order pickup confirmation in digital or printed format
• You will need to bring picture ID and the Credit Card used to make your purchase in order to pick up your order
Please try to pick up your order within 7 business days or call our Online Customer Service Team to make alternate arrangements. Orders not picked up within 30 days will be returned to our inventory and your payment will be converted to in-store credit.
Insured Shipping
Receive replacement or refund for lost, stolen, or damaged shipments. Protect your shipment with insured shipping through The Bike Shop and receive replacement or refund for lost, stolen, or damaged items.
If you choose to not insure your package, there is no coverage for lost, stolen, or damaged shipments.
All insured packages will need a signature upon delivery.
The cost to insure your package is:
• $5 for orders under $300
• 1.5% of the value of the order, before taxes, on orders over $300.01
Standard Ground Shipping does not include insurance. If you want to insure your shipment please select "Insured Standard Ground" as your shipping method selection.
Shipping within Canada
Standard Ground
| Location | Order Total Under $40 | Order Total Over $40 | Delivery Timeline |
|---|---|---|---|
| Western CAN - BC, AB, MB, SK | $12 | FREE* | 2-5 business days |
| Eastern CAN - NB, NS, NL, ON, PEI, QC | $12 | FREE* | 4-7 business days |
| Territories - NU, YT, NT | $12 | FREE* | 7-21 business days |
Certain products or orders are too large, fragile, and/or heavy to be shipped by standard methods. Please email weborders@thebikeshop.com, or call us (403) 264-0802 and we will let you know if your order requires extra freight. A ground door-to-door service for larger items and hazardous goods is also available - some restrictions apply.
If you need your order faster than our Standard Ground, please email weborders@thebikeshop.com for a quote.
*Please note at this time, bicycles, oversize and overweight items do not qualify for free shipping.
Pedal Ready Delivery
If you live in Calgary, Airdre, or Cochrane we offer our Pedal Ready Delivery service. Here's what to expect:
• Fast local delivery
• Free on orders over $40, and $6 for orders under $40
• Bike comes assembled, ready to pedal
• Accessories installed on the bike
• Minor adjustments can be made at the time of delivery by an experienced bike mechanic
• Route tracking information provided
• We can delivery to your home, business, or where ever is best for you!
Interested in Pedal Ready Delivery? Select it in the check out and our staff will reach out to coordinate a time and date for delivery. At this time, pedal ready delivery is only available for online orders.
| Order Type | Shipping Charge | Delivery Timeline |
|---|---|---|
| Bikes | FREE | 2-3 days |
| Parts & Accessories | $6 for orders under $40, FREE for orders over $40 | Same day on orders placed before noon. Next day on orders placed after noon. |
| Bikes With Parts & Accessories | FREE | 2-3 days |
Taxes
Orders shipped to the following provinces & territories will be charged applicable taxes as shown below
| Province/Territory | Applicable Tax |
|---|---|
| Alberta (AB) | 5% GST on merchandise and freight |
| British Columbia (BC) | 7% PST on merchandise and freight (some products exempt) + 5% GST on merchandise and freight |
| Manitoba (MB) | 8% PST on merchandise and freight + 5% GST on merchandise and freight |
| New Brunswick (NB) | 15% HST on merchandise and freight |
| Newfoundland (NL) | 15% HST on merchandise and freight |
| Northwest Territories (NT) | 5% GST on merchandise and freight |
| Nova Scotia (NS) | 15% HST on merchandise and freight |
| Nunavut (NU) | 5% GST on merchandise and freight |
| Ontario (ON) | 13% HST on merchandise and freight |
| Prince Edward Island (PEI) | 15% HST on merchandise and freight |
| Quebec (QC) | 9.975% PST on the total of the merchandise and freight + 5% GST on merchandise and freight |
| Saskatchewan (SK) | 6% PST on merchandise and freight + 5% GST on merchandise and freight |
| Yukon (YT) | 5% GST on merchandise and freight |
Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and customers are responsible for paying them. The Bike Shop is unable to give estimates for these fees. Please contact your local customs office for more information.
BC Exemptions
PST on the following items will be refunded when the order is processed:
• Non-motorized bicycles and pedal assist bicycles
• Parts for the basic function of your bike
• Bicycle safety equipment
With the purchase of a bicycle, the following items are PST exempt (they do not qualify if they are purchased on their own)
• Accessories that attach to the bicycle (bells, bags, lights, etc.)
Shipping to the USA
Orders sent to the USA are shipped by Xpresspost or DHL Express. Orders shipped to the USA are not charged Canadian taxes. However, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
| Order total under $149.99 | Order total over $150 | Delivery timeline |
|---|---|---|
| $10 | FREE | 4-10 Business days |
Certain products or orders are too large, fragile, and/or heavy to be shipped by our standard methods. Please email weborders@thebikeshop.com, or call us toll free 1-877-264-0802 and we’ll let you know if your order requires extra freight. A ground door-to-door service for larger items and hazardous goods is also available – some restrictions apply.
Shipping Restrictions
Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items.
At this time Giant, Cervelo, and Trek have shipping restrictions for bikes. If you choose to purchase a bike from these brands from us, we will contact you to help find a dealer in your area to help facilitate your bike purchase.
Backorders
If an item you want to purchase is temporarily out of stock, you may still be able to backorder it. This allows you to reserve the next available stock so that when we receive it, we ship it to you. Backordered item(s) usually ship within four to five weeks – we’ll send you an email when your order is on its way.
If an item you want to purchase hasn’t yet arrived in stores, you can pre-order it. Items available for pre-order should ship within four to five weeks but this time frame can vary widely based on the item and vendor.
To cancel requested products
Email weborders@thebikeshop.com with "Cancel Online Order #" (please include your order number) in the subject line or you can call 1 (403) 264-0802.
We will email you if your requested items are no longer available.