Returns & Exchanges
Free returns on orders over $150
Exclusions include oversized & overweight items
Returns made easy. Concerned about sizing? Apparel including clothing, helmets, and shoes come shipped with a return label
How To Make A Return
1. Submit a request
If your order was under $150 and did not come with a return label. Submit a returns request through your account. Skip this step if your product came with a return label.
1. Login to your account
2. Select "Return Items" under the order you would like to return
3. Select the quantity of the item you would like to return
4. Select the reason for the return
5. Select return action: Repair, replacement, return, or store credit
6. Write any comments you would like to share with us
7. Select "Submit Returns Request"
Our team will review your request as quickly as we can.
2. Receive RA
Receive return authorization (RA) with shipping details and instructions on how to return items. Skip this step if your item came with a return label.
3. Pack up items
Pack up your items appropriately to ensure no damage happens during the shipping process. DO NOT ship items in display packaging. Place them in an appropriately sized package.
4. Receive your refund or replacement
After the product has been received and inspected at The Bike Shop, payment will be refunded back to the original method of payment or a replacement product will be shipped.
Returns Policy
Standard return policy
100% satisfaction guaranteed. We stand behind everything that we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll exchange it or refund your purchase.
• Items must be returned within 30 days from the time of delivery
• Items must be in its original packaging
• Items must be in new condition, undamaged, without altering
• Items must be packaged appropriately for shipment in a manor representative of how it was originally delivered to you
Restocking fee
20% restocking fees may be applied on any order at the discretion of The Bike Shop if the conditions in the above policy are not met. Restocking fees may be applied to an in-store credit, gift card or deducted from the funds returned to your original payment method.
The Bike Shop does not charge restocking fees for items ordered direct from our suppliers that are returned/exchanged or for products purchased from our stores with the exception of the following:
• Items shipped back in inappropriate packaging
• Special ordered bikes
• Items that are returned that do not adhere to our return policy
Processing fees
Online orders that are cancelled are subject to a 3% processing fee at the discretion of The Bike Shop. Bike cancellations are subject to up to a 5%. If you have any questions about our processing fees please reach out to our staff.
Return labels
Orders over $150 and apparel including clothing, shoes, and helmets come to you with a return label. You have 30 days from the day you receive your item to use the return label.
Bicycles are not included in free returns. To return a bicycle please reach out to weborders@thebikeshop.com
Customers who ship items after 30 days using the provided return label will be charged and responsible for the shipping and handling fees on the return.
Orders under $150 that do not qualify for free returns will be charged $10 for a return label at your request.
Orders from the USA are excluded from free returns.