Shopping Help
This page is to help assist you navigate your shopping options on our website.
From price matching, inventory status, choosing your shipping method, order processing, and what to expect when you place an order with us!
Choose a topic
Price Matching
Find a better price somewhere else? We are happy to price match any Canadian retailer. View our policy below:
• Must be a Canadian retailer
• Must be in-stock at retailer
• Exact same item match (brand, model, item number, size, colour)
The Bike Shop has the right to refuse any price match.
In Store Pick-Up
In store pick-up is always a free options at The Bike Shop! All of the items in our online catalogue are available for free in store pick-up.
Here are a couple of things to note:
• We will email you when your order is ready for pick-up
• Please allow for 24-72 hours for order processing
• Head to our sales counter or engage with any of our staff in helping you pick-up your order
• Bring the order confirmation, photo ID, and the credit card you made your purchase with. We require the photo Id and credit card to match the order details at the time of pick-up
Still have questions?
Shipping Information
Shipping Timelines
Standard ground shipping within Canada is free over $40, excluding oversized and overweight items. All orders being shipped take one to two business days to process in addition to the delivery times shown below:
| Location | Order Total Under $40 | Order Total Over $40 | Delivery Timeline |
|---|---|---|---|
| Western CAN - BC, AB, MB, SK | $12 | FREE* | 2-5 business days |
| Eastern CAN - NB, NS, NL, ON, PEI, QC | $12 | FREE* | 4-7 business days |
| Territories - NU, YT, NT | $12 | FREE* | 7-21 business days |
Certain products or orders are too large, fragile, and/or heavy to be shipped by our standard methods. Please email weborders@thebikeshop.com, or call us (403) 264-0802 and we'll let you know if your order requires extra freight.
Shipping information correctness
Packages that are shipped out and then returned to sender because of an incomplete or incorrect address provided are subject to fees and the intended recipient will responsible for shipping charges.
Returns
We offer free returns on apparel & orders over $150, excluding oversized and overweight items.
Concerned about sizing? Apparel including clothing, helmets, and shoes come shipped with a free return label.
Returns policy
100% satisfaction guaranteed. We stand behind everything that we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll exchange it or refund your purchase.
• Items must be returned within 30 days from the time of delivery
• Items must be in its original packaging
• Items must be in new condition, undamaged, without altering
• Items must be packaged appropriately for shipment in a manor representative of how it was originally delivered to you
Return label
Orders over $150 and apparel including clothing, shoes, and helmets come to you with a free return label. You have 30 days from the day you receive your item to use the return label.
Customers who ship items after 30 days using the provided return label will be charged and responsible for the shipping and handling fees on the return.
Orders under $150 that do not qualify for free returns will be charged $10 for a return label at your request.
How to make a return
1. Submit a request: submit request here
2. Receive RA
3. Pack up items
4. Receive your refund of replacement
Order Processing
Orders take 24-48 hours to process on top of shipping times. Once your order is placed, you will receive an email from us. The email you receive depends on if you chose in store pick-up, delivery, whether the item is in stock or needs to be ordered from our suppliers. Here is what to expect:
Order acknowledgement email
The order acknowledgement email will provide an order summary of the items on your order, order total, billing and shipping details.
Shipment notification
If you chose to have your order shipped to you, once your order is picked, processed, and packed, we will send you a shipment notification with estimated delivery times and tracking information.
Pick-up notification
If you chose to pick-up your order in store, you will receive an email letting your know your order is ready for pick-up. The email will contain the location you chose to pick-up at and guidelines and policies for pick-up. Please bring in your order confirmation email (printed or digital), photo ID, and credit card used to make your purchase at the time of pick-up.
Order Statuses
If you want to check on your order status with The Bike Shop, here are the stages your order goes through and what is happening behind the scenes.
Awaiting fulfillment
Your order has been placed and is now in the queue to be processed, picked, and packed by our eCommerce staff.
Awaiting shipment
Your order is ready to be shipped out and is waiting for the courier to pick up the package.
Awaiting pick up
Your order is currently in the process of being transferred from one of our three retail locations to our eCommerce warehouse in order to prepare your shipment.
Shipped
Your order has left our warehouse and is in the process of being shipped to you. At this time you should receive your tracking number.
Completed
Your order has been delivered and is now complete.